At Baxton Studio Store, we’re committed to delivering our beautifully designed contemporary furniture to your doorstep with care and efficiency. We want your shopping experience to be as seamless as our modern designs. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location. We ship globally, excluding some Asian regions and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

We want you to love your Baxton Studio furniture as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy.

Return Eligibility

You may return or exchange items within 15 days of receiving your shipment, provided:

  • The item is in original condition – unused, undamaged, and in original packaging
  • You include all parts, accessories, and documentation
  • You provide proof of purchase (order number or receipt)

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Custom or made-to-order furniture pieces
  • Items marked “Final Sale” during promotions
  • Products that have been assembled, used, or damaged after delivery

How to Return an Item

Follow these simple steps:

  1. Contact us within 15 days of delivery at [email protected] with your return request
  2. Complete our Return/Exchange Request Form (template provided below)
  3. Wait for approval – We’ll review your request and send return instructions within 2 business days
  4. Package securely in original packaging with all included materials
  5. Ship back using the provided return label (return shipping costs are the customer’s responsibility)
  6. Receive refund or exchange after we inspect the returned item

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Baxton Studio Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date].

Item(s) to be returned/exchanged:

  • Product Name: [Product Name]
  • SKU/Item Number: [If available]
  • Quantity: [Number]
  • Reason for return/exchange: [Please specify]

I confirm that the item(s) is/are in original condition with all packaging and accessories included. Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]
[Your Shipping Address]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for incorrect or damaged items)
  • For exchanges, we’ll ship your new item once the return is processed

Please note: Refunds may take 1-2 billing cycles to appear on your credit card statement. We recommend using a trackable shipping service for returns.

Damaged or Incorrect Items

If your furniture arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

Contact Us

For any questions about shipping or returns, please contact our Portland-based customer service team:

Thank you for choosing Baxton Studio Store for your contemporary furniture needs. We appreciate your trust and are committed to your complete satisfaction with every purchase.