At Baxton Studio Store, we take pride in offering beautifully designed contemporary furniture for your home. We want you to be completely satisfied with your purchase of our bedroom sets, dining collections, bar furniture, and other designer pieces. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy ensures a hassle-free experience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your shipment. To be eligible for a return:

  • The item must be in its original condition – unused, undamaged, and in its original packaging
  • You must provide proof of purchase (order number or receipt)
  • All parts, accessories, and documentation must be included

Non-Returnable Items

For quality and hygiene reasons, the following items from our collection cannot be returned or exchanged:

  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale” during special promotions
  • Products that have been assembled, used, or damaged after delivery

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – Our team will review your request and send return instructions within 2 business days
  4. Package your item securely in its original packaging
  5. Ship the item back using the provided return label (return shipping costs are the customer’s responsibility)
  6. Receive your refund or exchange once we’ve inspected the returned item

Return/Exchange Request Template

Please use the following template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Baxton Studio Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Item(s) to be returned/exchanged: – Product Name: [Product Name] – SKU/Item Number: [If available] – Quantity: [Number] – Reason for return/exchange: [Please specify] I confirm that the item(s) is/are in original condition with all packaging and accessories included. Please advise on next steps for processing this request. Best regards, [Your Full Name] [Your Contact Information] [Your Shipping Address]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of incorrect or damaged items)
  • For exchanges, we will ship your new item once the return is processed

Damaged or Incorrect Items

If your furniture arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the damage or incorrect item
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item

Important Notes

  • Original shipping fees are non-refundable unless the return is due to our error
  • Return shipping costs are the customer’s responsibility (except for damaged/incorrect items)
  • We recommend using a trackable shipping service for returns
  • Refunds may take 1-2 billing cycles to appear on your credit card statement

Contact Us

For any questions about our returns and exchanges policy, please contact our Portland-based customer service team:

Email: [email protected]
Mail: Baxton Studio Store, 75 New Street, Portland, US 97209

We appreciate your trust in Baxton Studio Store for your contemporary furniture needs. Our team is committed to ensuring your complete satisfaction with every purchase.